Last revised December 3, 2021.
- The types of personal information we collect and how we collect it.
- How we use the personal information we collect.
- With whom we share your personal information.
- The choices you can make about how we use your personal information.
- How we protect your personal information.
What types of information does Sentient Jet collect?
Information You Give Us: We receive and store any information you enter on our website, enter into our mobile apps, or give us in any other way. You provide information to us when you buy a jet card, request a quote or book a flight, create or update your account, communicate with us by phone, e-mail, or otherwise, or complete a questionnaire or a contest entry form. Depending upon which actions you take, we may collect such information as your name, address, phone numbers and email addresses; credit card information; travel plans and flight participants; and financial information, among other things. When submitting your phone number, you authorize your wireless carrier to use or disclose information about you and your wireless device, if available, to Sentient Jet or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud.
Technical Information: We receive and store certain types of technical information whenever you interact with us online or over the phone. Like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses the Sentient Jet website. This information may include your IP address, website login information, e-mail address, computer operating system and browser information, purchase history, clickstream to, through, and from our website, and the phone number you used to call us.
Please note that we never collect or maintain information at our websites from persons we know to be under age 18, and no part of our website is designed to attract anyone under age 18. Please do not communicate with or contact us if you are under age 18.
What Are Cookies?
A “cookie” is a small file of letters and numbers that is placed on your computer or mobile device and that that allows us to record certain pieces of information whenever you visit or interact with our websites, services, applications, messaging, and tools. Cookies can be in the form of session cookies or persistent cookies. Session cookies are deleted from your device when you close your browser. Persistent cookies will remain stored on your device until deleted or until they reach their expiration date.
What Cookies Does Sentient Jet Use?
Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.
Functionality cookies. These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
What Kinds Of Information Does Sentient Jet Collect By Using Cookies?
How does Sentient Jet use my personal information?
We use your information to support our core business functions. These functions generally include communicating with you, delivering and improving our services, and preventing fraud and other losses. Some examples are:
- To fulfill your requests for services and communicate with you about those requests;
- To register and service your account;
- To administer surveys and promotions;
- To help us improve and customize our service offerings, websites, and advertising;
- To send you information about our products, services, and promotions, and to provide related customer service; and
- To protect the security and integrity of our website, all data collected by us, and our business.
To accomplish these purposes, we may combine personal and non-personal information we collect with offline information, including information from third parties. We may transfer or disclose your information within our corporate family of companies for these purposes.
[We have also implemented Google Analytics features based on Display Advertising, including Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. With these services, we and third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize and serve ads based on past visits to our website. To opt out of Google Analytics services, please see “Google Analytics” under the heading “How can I change the way Sentient Jet collects and uses my information?” below.]
For Our European Customers: We are an English company owned by a company with primary operations located in the United States. In order for us to provide you with the services we offer, it is necessary for us to transmit the information that you provide to us or that we collect from you to the United States. The United States may have different and/or less stringent privacy/data protection and data security rules than those of your own country. As a result, your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to its laws. We have complied with European Union Regulation 2016/679 (General Data Protection Regulation) regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. We have also certified that we adhere to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement. By proceeding to use our website or any of our mobile apps, you consent to the transmission of your personal information to the United States. If you do not want us to transmit your personal information to the United States, please do not use our website.
How does Sentient Jet share my personal information?
Third Party Services. Other companies and individuals perform services for us on a regular basis, and we may provide them with your personal information so that they may perform those services. Examples of these services include conducting flight operations, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. These companies will have access to your personal information needed to perform their designated functions, but they may not use it for other purposes. For more information on the specific third parties that provide these services, please contact the Data Controller using the contact information below.
Business Transfers. We may transfer any information we have about you to a third party in connection with a merger or sale involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.
How does Sentient Jet protect my personal information?
How does Sentient Jet store my personal information?
The personal information that we collect from you may be stored and processed in the United States, Europe, or any other country in which we or our affiliates or services providers maintain facilities. We may transfer information that we collect about you, including personal information, across borders from your country to other countries around the world. If you are located in a country with laws governing the collection and use of data that differ from those of the United States, please note that we will not transfer your personal information to a country or jurisdiction that does not have data protection laws that are a least as protective of those in your country or jurisdiction.
How do I access and correct the information Sentient Jet has received from me?
You can contact the Data Protection Officer using the contact information below to determine if we are keeping personal information about you. If we do have personal information about you, we will provide you with a readable copy of that information at no charge. You may correct factual errors in your personal information by sending us a request that sufficiently details how your personal information should be corrected. We encourage you to promptly update your personal information if it changes.
How can I change the way Sentient Jet collects and uses my information?
Our business provides highly personalized services, and access to our customers’ personal information is essential to our ability to provide those services. You can always choose not to provide us with your personal information or to alter our ability to collect information about you, but you may be unable to take advantage of our products and services as a result.
Google Analytics. If you would like to opt-out of Google Analytics for display advertising you may do so by using the Google Ads Preferences Manager. You may also download a Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout/
Direct Contact Opt-Out. If you prefer not to receive information from us (either through email or regular mail), or if you would like us to delete your personal information from our systems for any reason, please contact The Data Controller via email using the information below. Please note that such requests may take up to 30 days to take effect.
Objections and Deletion Requests. You have the right to object to our processing of your information, to withdraw your previously provided consent to our processing your information, and to the deletion of your personal information from our databases. To do any of these things, please contact The Controller using the contact information below.
Your rights under GDPR
You have the right to withdraw your consent to the processing of your Personal Data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To the extent required by applicable law and subject to legal limitations, you have the right:
- Your right of access – You have the right to ask us for copies of your personal data.
- Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right of erasure – You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict processing of your information in certain circumstances.
- Your right to object to processing – You have the right to object to processing of your personal data in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.
All the above requests will be forwarded on should there be a third party involved in the processing of your personal data.
If you are concerned that any of the information we hold about you is incorrect, out of date, or may be used inappropriately, please contact us with your concerns and we will take appropriate steps to amend our records.
Your California privacy rights
California law permits residents to receive: (1) a listing of categories of personal information Sentient Jet has collected about them, (2) the identity of any third parties to whom Sentient Jet has disclosed personal information for a business purpose or sold personal information within the previous calendar year and (3) the categories of personal information disclosed or sold to those third parties. California law requires us to request certain personal information to verify your identity prior to these disclosures and prohibits discrimination based on your exercise of these rights. You can submit a request for disclosure by contacting us. Please note that Sentient Jet does not sell personal information to third parties or disclose personal information to third parties for the third parties’ direct marketing.
If you have any questions in connection with your Personal Data or you want to exercise your rights, please contact us at:
The Data Controller
26180 Curtiss Wright Pkwy
Cleveland, OH, 44143
Or contact us here if you wish to make a subject access request.